WFM Glossary

Absence management is the process of tracking and managing employee time off due to vacation and...

Accruals refer to the number of vacation days, sick days, or other employee entitlements that have...

Attendance tracking software tracks whether an employee was on time, late, or absent from a shift....

Attestation is the process whereby an employee is asked to confirm the accuracy of their clock-ins...

Availability refers to the dates and times during which an employee is available to work....

A balanced scorecard is a framework for identifying the KPIs of a workforce management project...

Business case development is the process of creating a document that helps justify a WFM...

A calculated driver is a labor driver that uses numerical constants or mathematical formulas in...

Clocking is the process of capturing employee time-in and time-out. This can be done with either a...

The digital workplace is the concept that businesses should be enabling and engaging their...

Employee engagement is the degree to which employees feel enthusiastic about their work, are...

An employee survey is a common method of taking the pulse on employee engagement, morale,...

End-user adoption is the degree to which employees actually use the prescribed WFM tools and...

Engineered labor standards is a term often used interchangeably with labor standard.

Field enablement is the practice of providing employees custom change management and training...

Forecasting is the process of predicting short- and long-term customer demand and the...

Foundations are the building blocks to construct labor standards in Axsium’s Opus work measurement...

Implementation and integration are the core processes of setting up a WFM system to ensure that...

The labor demand curve is the intraday distribution of forecasted workload (e.g. labor demand)...

A labor driver is a numerical measurement, count, percentage, factor, or volume amount that...

Labor law compliance is the process of ensuring that your organization follows all labor laws in...

A labor model is the combination and interaction of your labor standards, workload drivers, store...

A labor modeling tool is a tool or set of tools dedicated to building, validating, and maintaining...

Labor rules are important constraints that must be factored in during the scheduling process for...

A labor standard is the definition of how long it takes for a worker, under normal circumstances...

The managed services department of a company is a single point of contact for the professional...

Mobile WFM is the practice of giving employees the ability to access WFM systems from anywhere...

Organizational change management is a focused strategy that helps staff readily accept new WFM...

Personal Fatigue and Delay is the adjustment made to a labor standard to account for lost time due...

Policy management is the process of creating, communicating, managing, and maintaining labor...

Process improvement is the streamlining of business processes to drive productivity and...

Project readiness is a service that helps WFM clients understand the implications of their...

Policy standardization is the process of simplifying the numerous different approaches to...

A Predetermined Motion Time System (PMTS) is an approach to work measurement where the observer...

Rewarding and recognizing is the common business practice of acknowledging staff who have...

Requirements gathering is a process of determining and defining a company’s current and future...

Shift management is an employee-facing WFM module that gives employees the ability to see their...

Shift swapping is the concept of swapping shifts in the event of a personal conflict. It’s...

Skills refer to whether a worker can perform a certain role in a store (e.g., cashiering,...

Solution sustainment (or Managed Services) is the ongoing support, maintenance and update of WFM...

A static driver is a labor driver that doesn’t vary much over time but may vary significantly by...

A strategic roadmap is a document that outlines daily, monthly, and annual tasks so clients can...

A Time & Motion Study is a technique for producing labor standards and identifying...

Based on the forecast, the Schedule Optimization algorithm is the process of determining which...

Scheduling is the process of taking a labor forecast and assigning employees to work during...

Timekeeping is the monitoring of employee clock-ins and clock-outs to determine the amount of time...

Task management, in contrast to the scheduling module (which determines the employees to be...

Transactional data represents all the detailed information generated as a result of employee...

An upgrade is the process of applying a new code, database scripts, or other vendor provided...

Vendor selection is the process of evaluating WFM vendors against a defined set of decision-making...

A volume driver is a type of labor driver that can vary significantly over short periods of time...

A WFM strategy is an organization’s high-level, tactical plan for building an effective workforce...

Workforce management uses specialized software that ensures the right people are in the right...

Workload is the calculated number of labor hours (as defined in the labor model) that will be...

Work measurement is a study that uses continuous observation of a task to understand the...

Work sampling is a method of collecting data on employee activity to help retailers understand how...