WFM Glossary

The Plan Do Check Act Cycle is a process improvement methodology. Plan: Create the method of...

Standard Operating Procedures (SOPs) are instructions that help employees perform routine tasks....

A Predetermined Motion Time System (PMTS) is an approach to work measurement where the observer...

The digital workplace is the concept that businesses should be enabling and engaging their...

Mobile WFM is the practice of giving employees the ability to access WFM systems from anywhere...

Shift swapping is the concept of swapping shifts in the event of a personal conflict. It’s...

Shift management is an employee-facing WFM module that gives employees the ability to see their...

An employee survey is a common method of taking the pulse on employee engagement, morale,...

Rewarding and recognizing is the common business practice of acknowledging staff who have...

Solution sustainment (or Managed Services) is the ongoing support, maintenance and update of WFM...

Field enablement is the practice of providing employees custom change management and training...

Organizational change management is a focused strategy that helps staff readily accept new WFM...

End-user adoption is the degree to which employees actually use the prescribed WFM tools and...

Policy standardization is the process of simplifying the numerous different approaches to...

Work sampling is a method of collecting data on employee activity to help retailers understand how...

Policy management is the process of creating, communicating, managing, and maintaining labor...

Implementation and integration are the core processes of setting up a WFM system to ensure that...

The managed services department of a company is a single point of contact for the professional...

An upgrade is the process of applying a new code, database scripts, or other vendor provided...

Foundations are the building blocks to construct labor standards in Axsium’s Opus work measurement...

Vendor selection is the process of evaluating WFM vendors against a defined set of decision-making...

A strategic roadmap is a document that outlines daily, monthly, and annual tasks so clients can...

Project readiness is a service that helps WFM clients understand the implications of their...

A balanced scorecard is a framework for identifying the KPIs of a workforce management project...

Business case development is the process of creating a document that helps justify a WFM...

A WFM strategy is an organization’s high-level, tactical plan for building an effective workforce...

Personal Fatigue and Delay is the adjustment made to a labor standard to account for lost time due...

Process improvement is the streamlining of business processes to drive productivity and...

Labor rules are important constraints that must be factored in during the scheduling process for...

Skills refer to whether a worker can perform a certain role in a store (e.g., cashiering,...

Based on the forecast, the Schedule Optimization algorithm is the process of determining which...

Accruals refer to the number of vacation days, sick days, or other employee entitlements that have...

Forecasting is the process of predicting short- and long-term customer demand and the...

Scheduling is the process of taking a labor forecast and assigning employees to work during...

Availability refers to the dates and times during which an employee is available to work....

Attendance tracking software tracks whether an employee was on time, late, or absent from a shift....

Clocking is the process of capturing employee time-in and time-out. This can be done with either a...

Timekeeping is the monitoring of employee clock-ins and clock-outs to determine the amount of time...

Employee engagement is the degree to which employees feel enthusiastic about their work, are...

Requirements gathering is a process of determining and defining a company’s current and future...

Task management, in contrast to the scheduling module (which determines the employees to be...

Transactional data represents all the detailed information generated as a result of employee...

The labor demand curve is the intraday distribution of forecasted workload (e.g. labor demand)...

Workload is the calculated number of labor hours (as defined in the labor model) that will be...

Engineered labor standards is a term often used interchangeably with labor standard.

A calculated driver is a labor driver that uses numerical constants or mathematical formulas in...

A volume driver is a type of labor driver that can vary significantly over short periods of time...

A static driver is a labor driver that doesn’t vary much over time but may vary significantly by...

A labor driver is a numerical measurement, count, percentage, factor, or volume amount that...

A labor modeling tool is a tool or set of tools dedicated to building, validating, and maintaining...

A labor model is the combination and interaction of your labor standards, workload drivers, store...

A labor standard is the definition of how long it takes for a worker, under normal circumstances...

Labor law compliance is the process of ensuring that your organization follows all labor laws in...

Workforce management uses specialized software that ensures the right people are in the right...

Work measurement is a study that uses continuous observation of a task to understand the...

A Time & Motion Study is a technique for producing labor standards and identifying...

Attestation is the process whereby an employee is asked to confirm the accuracy of their clock-ins...

Absence management is the process of tracking and managing employee time off due to vacation and...