WFM Glossary

What is Absence Management? Absence management is the process of tracking and managing employee...

Accruals refer to the number of vacation days, sick days, or other employee entitlements that have...

Attestation refers to the process of an employee confirming the accuracy of their clock-ins and...

Availability refers to the dates and times during which an employee is available to work....

A balanced scorecard is a framework for identifying the KPIs of a workforce management project...

Business case development is the process of creating a document that helps justify a WFM...

A calculated driver is a labor driver that uses numerical constants or mathematical formulas in...

Change management (sometimes known as enablement) is the practice of managing organizational...

Clocking is the process of capturing employee time-in and time-out. This can be done with either a...

The digital workplace is the concept that businesses should be enabling and engaging their...

Attendance tracking software tracks whether an employee was on time, late, or absent from a shift....

Employee engagement is the degree to which employees feel enthusiastic about their work, are...

An employee survey is a common method of taking the pulse on employee engagement, morale,...

End-user adoption is the degree to which employees actually use the prescribed WFM tools and...

Engineered labor standards is a term often used interchangeably with labor standard.

Field enablement is the practice of providing employees custom change management and training...

Forecasting is the process of predicting short- and long-term customer demand and the...

Foundations are the building blocks to construct labor standards in Axsium’s Opus work measurement...

Implementation and integration are the core processes of setting up a WFM system to ensure that...

The labor demand curve is the intraday distribution of forecasted workload (e.g. labor demand)...

A labor driver is a numerical measurement, count, percentage, factor, or volume amount that...

Labor law compliance is the process of ensuring that your organization follows all labor laws in...

A labor modeling tool is a tool or set of tools dedicated to building, validating, and maintaining...

A labor model is the combination and interaction of your labor standards, workload drivers, store...

Labor rules are important constraints that must be factored in during the scheduling process for...

A labor standard is the measurement of how long it takes for a worker to complete a specific task...

The managed services department of a company is a single point of contact for the professional...

Mobile WFM is the practice of giving employees the ability to access WFM systems from anywhere...

Personal fatigue and delay is an adjustment that workforce management specialists make to labor...

The Plan Do Check Act Cycle is a process improvement methodology. Plan: Create the method of...

Policy management is the process of creating, communicating, managing, and maintaining labor...

Policy standardization is the process of simplifying the numerous different approaches to...

A Predetermined Motion Time System (PMTS) is a work measurement technique that analyzes the basic...

Process improvement is the streamlining of business processes to drive productivity and...

Project readiness is a service that helps WFM clients understand the implications of their...

Requirements gathering is a process of determining and defining a company’s current and future...

Rewarding and recognizing is the common business practice of acknowledging staff who have...

Based on the forecast, the Schedule Optimization algorithm is the process of determining which...

Scheduling is the process of taking a labor forecast and assigning employees to work during...

Shift management is an employee-facing WFM module that gives employees the ability to see their...

Can you cover my shift? Anyone that has worked a shift in retail or in a restaurant knows all...

Skills refer to whether a worker can perform a certain role in a store (e.g., cashiering,...

Solution sustainment (or Managed Services) is the ongoing support, maintenance and update of WFM...

Standard Operating Procedures (SOPs) are instructions that help employees perform routine tasks....

A static driver is a labor driver that doesn’t vary much over time but may vary significantly by...

A strategic roadmap is a document that outlines daily, monthly, and annual tasks so clients can...

Task management, in contrast to the scheduling module (which determines the employees to be...

A Time & Motion Study is a technique for producing labor standards and identifying...

In the workplace, timekeeping refers to the monitoring of employee clock–ins and clock-outs....

Transactional data represents all the detailed information generated as a result of employee...

An upgrade is the process of applying a new code, database scripts, or other vendor provided...

Vendor selection is the process of evaluating WFM vendors against a defined set of decision-making...

A volume driver is a type of labor driver that can vary significantly over short periods of time...

Work measurement is a study that uses continuous observation of a task to understand the...

Work sampling is a method of collecting data on employee activity to help retailers understand how...

A WFM strategy is an organization’s high-level, tactical plan for building an effective workforce...

Workforce management uses specialized software that ensures the right people are in the right...

A strategic workforce planning process helps companies achieve their business objectives by having...

Workload is the calculated number of labor hours (as defined in the labor model) that will be...