WFM Glossary

Axsium’s Workforce Management Glossary is a compilation of common industry terms. Use it to sharpen your understanding of the solutions, tools, and technologies used in workforce management.

Clocking

Clocking is the process of capturing employee time-in and time-out. This can be done with either a...

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Field Enablement

Field enablement is the practice of providing employees custom change management and training...

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Foundations

Foundations are the building blocks to construct labor standards in Axsium’s Opus work measurement...

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Labor Driver

A labor driver is a numerical measurement, count, percentage, factor, or volume amount that...

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Labor Rules

Labor rules are important constraints that must be factored in during the scheduling process for...

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Labor Standards

A labor standard is the measurement of how long it takes for a worker to complete a specific task...

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Managed Services

The managed services department of a company is a single point of contact for the professional...

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Mobile WFM

Mobile workforce management platforms create a gateway that can both engage your employees and...

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Scheduling

Scheduling is the process of taking a labor forecast and assigning employees to work during...

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Shift Management

Shift management is an employee-facing WFM module that gives employees the ability to see their...

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Shift Swapping

Can you cover my shift? Anyone that has worked a shift in retail or in a restaurant knows all...

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Skills

Skills refer to whether a worker can perform a certain role in a store (e.g., cashiering,...

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Static Driver

A static driver is a labor driver that doesn’t vary much over time but may vary significantly by...

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Task Management

Task management, in contrast to the scheduling module (which determines the employees to be...

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Timekeeping

In the workplace, timekeeping refers to the monitoring of employee clock–ins and clock-outs....

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Upgrades

An upgrade is the process of applying a new code, database scripts, or other vendor provided...

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Vendor Selection

Vendor selection is the process of evaluating WFM vendors against a defined set of decision-making...

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Volume Driver

A volume driver is a type of labor driver that can vary significantly over short periods of time...

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Work Sampling

Work sampling helps organizations determine how much time workers spend performing activities in...

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