WFM Glossary

Axsium’s Workforce Management Glossary is a compilation of common industry terms. Use it to sharpen your understanding of the solutions, tools, and technologies used in workforce management.

Accruals

Accruals refer to the number of vacation days, sick days, or other employee entitlements that have...

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Attestation

Attestation refers to the process of an employee confirming the accuracy of their clock-ins and...

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Availability

Availability refers to the dates and times during which an employee is available to work....

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Clocking

Clocking is the process of capturing employee time-in and time-out. This can be done with either a...

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Field Enablement

Field enablement is the practice of providing employees custom change management and training...

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Forecasting

Forecasting is the process of predicting short- and long-term customer demand and the...

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Foundations

Foundations are the building blocks to construct labor standards in Axsium’s Opus work measurement...

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Labor Driver

A labor driver is a numerical measurement, count, percentage, factor, or volume amount that...

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Labor Rules

Labor rules are important constraints that must be factored in during the scheduling process for...

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Labor Standards

A labor standard is the measurement of how long it takes for a worker to complete a specific task...

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Managed Services

The managed services department of a company is a single point of contact for the professional...

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Mobile WFM

Mobile WFM is the practice of giving employees the ability to access WFM systems from anywhere...

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Scheduling

Scheduling is the process of taking a labor forecast and assigning employees to work during...

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Shift Management

Shift management is an employee-facing WFM module that gives employees the ability to see their...

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Shift Swapping

Can you cover my shift? Anyone that has worked a shift in retail or in a restaurant knows all...

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Skills

Skills refer to whether a worker can perform a certain role in a store (e.g., cashiering,...

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Static Driver

A static driver is a labor driver that doesn’t vary much over time but may vary significantly by...

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Task Management

Task management, in contrast to the scheduling module (which determines the employees to be...

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Timekeeping

In the workplace, timekeeping refers to the monitoring of employee clock–ins and clock-outs....

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Upgrades

An upgrade is the process of applying a new code, database scripts, or other vendor provided...

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Vendor Selection

Vendor selection is the process of evaluating WFM vendors against a defined set of decision-making...

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Volume Driver

A volume driver is a type of labor driver that can vary significantly over short periods of time...

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Work Sampling

Work sampling is a method of collecting data on employee activity to help retailers understand how...

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WFM Strategy

A WFM strategy is an organization’s high-level, tactical plan for building an effective workforce...

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