Shift swapping is the concept of swapping shifts in the event of a personal conflict. It’s supported by an employee-facing portal where employees can exchange their shifts.
A proper shift swapping tool gives employees flexibility and freedom, which is a key driver of employee engagement. It also reduces the risk of miscommunication between employees and store managers and facilitates macro-level analysis on the degree to which shifts are being swapped across a department or organization. However, employers must be vigilant to ensure that swapped shifts are made possible only when employees have similar skillsets, comparable pay rates, and that the swap does not result in overtime.