End-User Adoption

End-user adoption is the degree to which employees use and adapt to recently introduced systems and processes, such as new WFM tools. Adoption is often the biggest obstacle businesses face when implementing new workforce management systems and processes. 

A low end-user adoption rate can disrupt your day-to-day business operations, expose you to compliance risk, and prevent you fully realizing your new WFM solution or process’ expected ROI. End-user adoption is a key metric in change management efforts.

The Challenges of the End-User Adoption Process

For large organizations, end-user adoption can be a surprisingly arduous process. Your employees will likely be comfortable with the way your operations currently work, so it should be unsurprising that getting  everyone on board with a new way of doing things can be challenging. 

It doesn’t matter how good your new  workforce management software or process is Making big operational changes is disruptive . Convincing your employees that the future benefits will be worth undergoing that period of disruption will be vital to your overall success. 

As with all change management projects, your employees need to understand how the new system or process will impact their personal workdays and the company’s business practices for the better.  You must also provide adequate training on the new system or process. For some employees, adapting to even minor changes can involve significant learning.

Facilitate End-User Adoption with the Right Workforce Management Software

Your new solution or process can be fully aligned with your business strategies and planning, but without a high adoption rate you will struggle to integrate it with your day-to-day operations. 

Axsium’s Organizational Change Management services help organizations create sustainable user adoption plans for every part of the business, overcome resistance to change or adoption delays among your end-users , and track the success of the program.


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+1 (416) 849-5400

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