A balanced scorecard is a framework for identifying the KPIs of a workforce management project that helps organizations track and calculate the return on investment of their WFM solution.
A scorecard is typically initiated after securing funding for a project. It measures the success of your WFM program and can be used to pinpoint areas in need of improvement. Scorecards most frequently include both tangible and intangible benefits of a project.
Axsium works closely with retailers to the develop balanced scorecards that define and track the KPIs that matter most to your organization such as employee engagement, employee retention, customer satisfaction, compliance risk, the sales-to-cost ratio, and forecast accuracy, among others.