WFM Glossary

What is Absence Management? Absence management is the process of tracking and managing employee...

Availability refers to the dates and times during which an employee is available and willing to...

A calculated driver is a labor driver that uses numerical constants or mathematical formulas in...

Society is undergoing a digital transformation, and the same is true in WFM. For businesses, the...

An employee survey is a common method of taking the pulse on employee engagement, morale,...

Field enablement is the practice of providing employees custom change management and training...

  What is workforce management implementation?  Workforce management (WFM) is extremely important...

Labor law compliance is the process of ensuring that your organization follows all labor laws in...

Labor rules are important constraints that must be factored in during the scheduling process for...

Mobile workforce management platforms create a gateway that can both engage your employees and...

Policy management is the process of creating, communicating, managing, and maintaining labor...

  What is process improvement? Process improvement is the streamlining of business processes...

Rewarding and recognizing is the common business practice of acknowledging staff who have...

Shift management is an employee-facing WFM module that gives employees the ability to see their...

Solution sustainment (or Managed Services) is the ongoing support, maintenance and update of WFM...

A strategic roadmap is a document that outlines daily, monthly, and annual tasks so clients can...

In the workplace, timekeeping refers to the monitoring of employee clock–ins and clock-outs....

Vendor selection is the process of evaluating WFM vendors against a defined set of decision-making...

Work sampling helps organizations determine how much time workers spend performing activities in...

A strategic workforce planning process helps companies achieve their business objectives by having...

What are Employee Accruals? Accruals refer to the accumulation of the vacation entitlements that...

A balanced scorecard framework is a key component of the strategic planning process. Specifically,...

Change management (sometimes known as enablement) is the practice of managing organizational...

Attendance tracking software tracks whether an employee was on time, late, or absent from a shift....

End-user adoption is the degree to which employees use and adapt to recently introduced systems...

What is demand forecasting? Demand forecasting methods predict future customer demand over both...

The labor demand curve is the intraday distribution of forecasted workload (e.g. labor demand)...

A labor modeling tool is a tool or set of tools dedicated to building, validating, and maintaining...

A labor standard is the measurement of how long it takes for a worker to complete a specific task...

Personal fatigue and delay is an adjustment that workforce management specialists make to labor...

Policy standardization is the process of simplifying the numerous different approaches to...

Project readiness is a service that helps WFM clients understand the implications of their...

Based on the forecast, the Schedule Optimization algorithm is the process of determining which...

Can you cover my shift? Anyone that has worked a shift in retail or in a restaurant knows all...

Standard Operating Procedures (SOPs) are instructions that help employees perform routine tasks....

Task management, in contrast to the scheduling module (which determines the employees to be...

Transactional data represents all the detailed information generated as a result of employee...

A volume driver is a type of labor driver that can vary significantly over short periods of time...

A Workforce Management (WFM) strategy is an organization’s high-level, tactical plan for building...

Workload is the calculated number of labor hours (as defined in the labor model) that will be...

Attestation refers to the process of an employee confirming the accuracy of their clock-ins and...

Business case development is the process of creating a document that helps justify a workforce...

Timekeeping is essential for any business that relies on employee productivity. Time clocking is...

Employee engagement is the degree to which your employees feel enthusiastic about their role,...

Engineered labor standards is a term often used interchangeably with labor standard.

Foundations are the building blocks to construct labor standards in Axsium’s Opus work measurement...

A labor driver is a numerical measurement, count, percentage, factor, or volume amount that...

A labor model is the combination and interaction of your labor standards, workload drivers, store...

The managed services department of a company is a single point of contact for the professional...

The Plan Do Check Act Cycle is a process improvement methodology. Plan: Create the method of...

A Predetermined Motion Time System (PMTS) is a work measurement technique that analyzes the basic...

Requirements gathering is a process of determining and defining a company’s current and future...

Scheduling is the process of taking a labor forecast and assigning employees to work during...

Skills refer to whether a worker can perform a certain role in a store (e.g., cashiering,...

A static driver is a labor driver that doesn’t vary much over time but may vary significantly by...

A Time & Motion Study is a technique for producing labor standards and identifying...

An upgrade is the process of applying a new code, database scripts, or other vendor provided...

Work measurement is a study that uses continuous observation of a task to understand the...

Workforce management is an integrated set of processes focused on planning and budgeting labor,...