Insights: Blog
Retail
Six Steps to Seasonal Staff Planning for the Holidays
It’s now the second half of 2019 and you’ll soon be in the thick of hiring and training the extra workers you’ll need to service your customers during the annual holiday rush. But if you’re hoping Santa will be bringing you a stocking full of seasonal...
Calibrating Your WFM Solution to Work Within the National Minimum Wage and National Living Wage Regulations
The UK, like most other developed parts of the world, has legislation in place to protect the interests of minimum wage workers. Employers with a significant number of these workers must be particularly focused on complying with these laws, as the penalties for not...
Labor Budgeting and Labor Forecasting
A common challenge that retailers experience is the mismatch between the number of labor hours forecasted and the actual number of labor hours they need to properly serve customers. In a perfect world, if you had 23 hours of customer service to perform, you...
Selecting a Workforce Management Vendor: The Secret Sauce
When it comes time to buy a new workforce management (WFM) system, for the most part, businesses can count on a standard procurement process. There is, however, what I like to refer to as a "secret sauce" that brings all decision-makers together to ensure they're...
Labor Standards – Beyond the Scheduler
Labor standards, which represent the average amount of time it takes a worker to complete a task, are effective tools that organizations typically use for forecasting and scheduling to ensure the right number of people are working at the right time. But the value...
The Best Definition of an Optimized Schedule
There tends to be a gap between how we harness our theoretical versus practical knowledge in our business. We’ve heard it, and even said it ourselves: “That sounds great in theory, but how does it work in practice?” I was reminded of this point last week at...
