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Communicating During a Crisis: How to Engage with Employees During an Unexpected WFM System Outage

Communicating During a Crisis: How to Engage with Employees During an Unexpected WFM System Outage

Last week, we talked about the importance of contingency planning for unexpected Workforce Management system outages. I touched on the topic of communicating during a crisis but it’s worth discussing it in more detail. How should you communicate with your employees...