Insights: Blog
Thought Leadership
3 Productivity Boosts to Your Workforce Management Strategy
In today’s competitive environment, workforce management (WFM) is about far more than creating schedules and controlling labour budgets. Organisations that actively measure and improve productivity gain deeper operational insights, make better labour...
Testing Is Not the Place to Hope for the Best
Last week, Axsium announced our partnership with TestAssure. For me, this partnership touches on something I have seen repeatedly over more than 25 years in workforce management: Testing is one of the most critical parts of a WFM transformation. It is also one of...
The ROI of Workforce Management Optimization
In a recent post, I outlined seven reasons organizations should optimize their workforce management systems now. The message was simple. Most organizations have already modernized their WFM. The bigger opportunity is making those systems work harder and smarter for...
7 Reasons to Optimize Your Workforce Management System Now
Over the past few years, many organizations have taken a major step forward by modernizing their workforce management systems. Legacy tools have been replaced. Manual processes have been streamlined. Cloud-based platforms have gone live. All this progress...
Change Management and Optimization: Building a Culture, Not Checking a Box
Change Management is an often-misunderstood practice. Many see it as something you “do” for a project: a set of tasks, deliverables, and communications that begin and end with an implementation. That is a misunderstanding and it can severely limit your business. I...
From Modernization to Optimization: Recapping Workforce Management in 2025
Optimization made 2025 a defining year for workforce management. Across the industry, organizations moved at record speed to modernize—replacing legacy platforms, migrating systems, and responding to end-of-life timelines. In our industry, change was the word of...
