Employee Mobility & The Pandemic: Essential Retail

by | Apr 22, 2020

Over the last five years, mobile devices have changed the game for retailers, grocers and even hospitals – allowing ease of access to staffing tools like schedules and time-off requests while giving HR leaders the ability to distribute on-your-own training & learning.

However, over the last five weeks (what felt like five minutes), these newly termed “essential businesses” are finding themselves going through completely new and unprecedented changes in every aspect of their business due to Coronavirus.

During this time, I’ve had the opportunity to speak with leaders at many of these organizations and hear first-hand what challenges they are facing:

  • Constantly-changing health and safety policies and training
  • New guidelines and processes that employees must follow
  • A need for staff to fill additional health & safety shifts
  • And overall, communicating any and all changes to everyone in the fastest way possible

However, during those conversations with business leaders, we’ve looked at the opportunities present with mobility as a method of providing everyone in your organization everything they need – as soon and as directly as possible. Here are a handful of solutions to some of the issues listed above:

  • Distribute new policies in a step-by-step training module – providing employees, through their phones or tablets, with a simple (and distancing-friendly) method for seeing key health and safety guidelines, as well as confirming that they’ve read and understood any changes.
  • Generate location- or employee-specific tasks to ensure each location/employee of your organization is following new processes – such as setting up handwashing stations or distancing markers on the floors, and provide visual confirmation or feedback on sanitary materials (wipes, hand sanitizer, etc.).
  • Open a “shift marketplace” for support or sanitary-focused shifts that are available to anyone who has taken the relevant training within the organization. With easy-to-access training, these shifts can be made available to anyone interested in picking up shifts and new hires can be added to the schedule within a day or two of joining.
  • Communicate with front-line employees, managers, and everyone in the organization, with key messaging from HQ delivered directly to an employee’s phone – or even targeted messages to specific locations (such as by state, province, or type of store) or to specific groups of people (such as managers, new hires, or by role).

These examples only skim the surface of the ways that you and your organization can be using mobility to help emerge from this challenging period of time stronger than ever. Utilizing mobility can allow you to create mediums and messages to get ahead and become proactive with the health & safety of your locations and employees.

If your organization doesn’t currently have a mobility strategy or has one but would like to know of ways to improve or update it, feel free to reach out to me or your Axsium account representative. We will gladly do a free consultation to help you identify opportunities for you and your organization. Feel free to reach out to me via email at amartel@axsiumgroup.com


Andrew Martel
Employee Mobility Practice Lead
Axsium Group

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