Blog Posts
Hey You! Get Off My Cloud: Tips for Owning Your Cloud Integrations
It’s 2018 and every workforce management (WFM) vendor has a cloud service offering. “Cloud” in this context means your WFM system is not installed in your own data center, but rather in a remote data center that you have access to via the internet. Remember the...
Five Reasons Why Stopwatch Time Studies Don’t Work
The most common way to create a labor standard is with a stopwatch - but it's also the worst way. This method has many pitfalls that force a trade-off between time, cost and accuracy. Making matters worse, most people do not know that they are making a trade-off....
Selecting a Workforce Management Vendor: The Secret Sauce
When it comes time to buy a new workforce management (WFM) system, for the most part, businesses can count on a standard procurement process. There is, however, what I like to refer to as a "secret sauce" that brings all decision-makers together to ensure they're...
The Race for the New Retail Employee
Artificial Intelligence and the Internet of Things For retailers, artificial intelligence (AI) is clearing new paths to do business – touching distribution channels, customer service, workforce interactions and beyond....
The Path to an Effective Employee Experience – Part 1: The Digital Workplace
When it comes to their workforce, retailers face two main challenges: finding new and effective ways to manage rising labor costs; and attracting and retaining the right employees. The good news is this two-part problem has a one-part answer. Since stores look...
Scheduling Efficiency: Finding the Right Measure (Whitepaper)
The key to delivering an effective benefit case for a workforce management (WFM) solution is to provide an efficient staffing schedule that better aligns business resources against the demand required to serve customers and complete work. This paper examines what...
