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Part II. Six Steps to Engineer a More Efficient and Effective Omnichannel Process

Part II. Six Steps to Engineer a More Efficient and Effective Omnichannel Process

As demonstrated in last week’s blog, retail omnichannel strategies have come a long way in the past several years, if not months. In the early days, borrowing from the restaurant “Take Out” playbook, grocers started introducing “Click & Collect” services. The...