Managing Remote Employees with EaseRemote workforce management (WFM) can be complex. Consequently, organizations the world over will need to adapt quickly and learn how to effectively manage their temporary and permanent remote workers. If they don’t, they can look forward to low employee engagement, as well as low productivity and morale. One way to strengthen your organization is to use some form of WFM system – ideally one supported by enterprise workforce management software. Why? Because operational leaders can use them to systematically improve workforce productivity, reduce operational costs, and other industry-specific tasks in a way that manual approaches can never match. This can include:
- Tracking productivity levels
- Maintaining a high remote work quality
- Ensuring company compliance with national, regional, and/or union laws
- Planning for staff availability
- Optimizing scheduling for remote and in-office employees
Step 1: Identify the Challenges of Your Remote WorkersCommon challenges remote employees face include:
- Experiencing technical difficulties, such as when files won’t download, or when they experience problems connecting to virtual meetings
- Feeling like they must continue working after other employees have completed their day, and feeling afraid their managers expect them to constantly prove themselves
- Feeling disconnected from the other remote team members, which increases loneliness, low morale, and eventually productivity
- Security issues stemming from remote work
Step 2: Implement SolutionsRemember that solutions will need to be tested, as each company and remote workforce has different needs. Depending on the case, here are a few solutions that can work for your team:
- Treat your remote workers as people, not machines. Successful managers listen to the needs of their employees and allow each one to work according to their preferences as long as they are productive. For example, if some employees can efficiently work remotely at “unusual” hours of the day, allowing them to do so can keep them happy and motivated.
- Allow for open communication to promote a friendly and compassionate remote work environment. This way, when employees work remotely, they can reach out to management without fear of being ignored or being unproductive because the remote teams are struggling with issues by themselves. Additionally, hold routine meetings, one-on-one phone calls, and conference calls to ensure the entire team is on the same page.
- Implement technology tools and collaborative tools your team needs to accomplish and understand their remote work. Axsium has been a Technology and Services Partner to Ultimate Kronos Group (UKG) for ten years, so we can assist you with any of your UKG workforce management needs, including optimizations, upgrades, and migrations.
- Switch to a face-to-face interaction with video conferencing instead of a phone call or instant messaging. This will reduce feelings of isolation and provide better communication and understanding.