On Football and Workforce Management

With my beloved Chicago Cubs closer to last place than first place, I have turned my attention from baseball to football and to my Chicago Bears. To get in the mood, I picked up Sports Illustrated Blood, Sweat and Chalk.  The Ultimate Football Playbook: How the Great...

Defining Productivity – Part One

The term “productivity” can mean a lot of things to a lot of people. In fact, ask anyone in any industry and you’ll get a different definition for what it is. But that’s not to say that a good definition can’t be reached – at least for this healthcare blog. And, for...

Leveraging a Culture of Compliance

The 2010 college football season kicked off last weekend and I, for one, couldn’t be more excited.  For the first time since 1993, my beloved Alabama Crimson Tide are starting the season as the defending national champions and I’m optimistic we can repeat – as opposed...

Two Timekeeper Training Metrics to Measure

A few weeks ago, Bob Clements mentioned in our retail blog about experiencing a vendor demo with a customer. I love being on-site with customers because there are issues or discussions that come up practically every day that are relevant across the industry to all...

The Challenge of Proving ROI for Scheduling

In today’s economy, projects do not get capital funding and the green light to move forward without some work up front to show the expected ROI. This is just as true in healthcare as it is in any other industry and sometimes is easier to prove than you’d expect. Even...