Insights: Blog
Retail
Calibrating Your WFM Solution to Work Within the National Minimum Wage and National Living Wage Regulations
The UK, like most other developed parts of the world, has legislation in place to protect the interests of minimum wage workers. Employers with a significant number of these workers must be particularly focused on complying with these laws, as the penalties for not...
Labor Budgeting and Labor Forecasting
Many retailers experience a mismatch between the number of labor hours they forecast and the actual number of labor hours they need to properly serve customers. Labor minimums are often a large part of the problem. In a perfect world, if you had 23 hours of...
Selecting a Workforce Management Vendor: The Secret Sauce
When it comes time to buy a new workforce management (WFM) system, for the most part, businesses can count on a standard procurement process. There is, however, what I like to refer to as a "secret sauce" that brings all decision-makers together to ensure they're...
Labor Standards – Beyond the Scheduler
Labor standards, which represent the average amount of time it takes a worker to complete a task, are effective tools that organizations typically use for forecasting and scheduling to ensure the right number of people are working at the right time. But the value...
The Best Definition of an Optimized Schedule
In our business, as in many others, there’s often a gap between how we harness our theoretical knowledge and our practical knowledge. We’ve all heard it before. I’m sure you’ve even said it yourself. “That sounds great in theory, but how does it work in practice?”...
A.K.A. Compliance
Oregon recently became the first state in the nation to enact a fair scheduling law. The law requires employers to provide hourly employees with predictable, stable work schedules while regulating on-call shifts and promoting access to extra hours. While Oregon is...