#NRF14: Workforce Management Wrap-up

As I settle into seat 7C for my flight home from New York, I have a few minutes to reflect on this year’s National Retail Federation’s Big Show. According to NRF, more than 30,000 people attended, and 500 companies exhibited, making this year’s show the biggest ever....

Focusing Your Workforce For an Improved Customer Experience

So, what makes a legendary customer experience? How can retailers deliver an experience that is truly appreciated by their customers and demonstrates that they are listening? What can retailers do to ensure that they deliver the best possible customer experience?...

Black Friday Shopping Spree

  Introducing Axsium’s retail strategist, Bliss Gordon. Bringing over fifteen years of retail operations and management experience to Axsium, Bliss is both a recognized industry strategist and workforce management consulting expert. We welcome Bliss to our...

What’s New For Healthcare From KronosWorks 2013

I enjoyed this past week at KronosWorks 2013 in Orlando and wanted to recap some of my thoughts and observations for you. This year’s conference was on the “after a new version was released a few months ago” cycle, instead of the “new version is about to launch!” so I...