Task management, in contrast to the scheduling module (which determines the employees to be staffed during a given period), is the WFM module that assigns individual tasks to employees to complete during their shift. Examples include re-stocking, cleaning, doing inventories, etc.
This software tracks individual and team tasks from start to finish, which includes delegating the task to the employee, setting a deadline for its completion, and monitoring the task’s status. A sophisticated task management process enables team members to be more efficient and productive, and gives store managers greater insight into the activities being performed by their associates.