A memorable year at NRF2019 Retail’s Big Show

A memorable year at NRF2019 Retail’s Big Show

With major updates from Kronos, WorkJam, and JDA, there was no shortage of product announcements and thought leadership on display at this year’s edition of NRF. President of Axsium Group Bob Clements recaps everything you may have missed in this quick 5-minute...
The Hidden Labor Cost of Holiday Returns

The Hidden Labor Cost of Holiday Returns

It is said that the only things certain in life are death and taxes…and maybe post-holiday returns.  Each year, retailers see a spike in returns after the holidays as shoppers bring back all the gifts that did not fit, were the wrong color or were just not wanted...
No Phoenix from These Ashes, Part 2

No Phoenix from These Ashes, Part 2

An Analysis of the Canadian Government’s Phoenix Payroll Disaster, Part 2 In the August issue of The Word in Workforce Management, you read my blog where I introduced you to one of the largest workforce management project disasters ever: the Canadian Government’s...
Labor Planning for the Omnichannel Experience

Labor Planning for the Omnichannel Experience

As consumers add more smartphones, tablets and computers into their day-to-day living, retailers are expected to keep pace by providing innovative ways to shop. Though many are offering varying degrees of omnichannel experiences to their customers, they continue to...