Machine Learning and the Future of WFM Forecasting

Machine Learning and the Future of WFM Forecasting

Artificial intelligence (AI) or subfields like machine learning (ML) are mentioned in just about every technology-related article these days. More than tech publications are covering the topic. Just last week, major media outlets picked up a story about ...
Six Steps to keeping the Grinch out of Holiday Hiring

Six Steps to keeping the Grinch out of Holiday Hiring

Happy holidays!  I know it is only August and most of us in the Northern Hemisphere are baking under summer heat, but if you have not started thinking about the holidays, you will be soon.  Holiday hiring has started and will pick up speed quickly over the next few...
How to Build a Better Labor Standard

How to Build a Better Labor Standard

I’ve said it before: the worst way to build a labor standard is with a stopwatch. It’s time consuming, expensive and difficult to do correctly. Not surprisingly, most companies that use a stopwatch for their time studies don’t do it right. As a result, they end up...
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