Delivery Director

Contact

NORTH AMERICA
1-888-AXSIUM1
+1 (416) 849-5400

EMEA
+44(0)1213681376
+1 (416) 849-5400

APAC
+61 (0) 3 9674 7312

Location

North America 

Job Description

An Axsium Delivery Director is the face of our delivery organization to our customers and employees. They are responsible for implementing the strategy of defined Axsium services.  The role of the Delivery Director is considered the subject matter expert on Workforce Management service to Axsium and our clients. 

They are responsible for providing input on delivery offerings; ensuring the organization has the capability (e.g., tools, templates, methodology and capacity (e.g., headcount) to deliver the services through working with the appropriate leadership; positioning of the services through coordination with the sales teams and marketing; developing content with marketing; supporting sales pursuits; and working as part of our project teams delivering the service(s) to our clients. This role is customer facing, employee facing and corporate facing and supports all levels of roles within these areas.

Responsibilities

Project Delivery

  • Oversee the quality of and timely delivery of all project documentation and other deliverables
  • Establish and nurture client relationships within portfolio
  • Act as point of escalation for project and client team members
  • Contribute to the development and furthering of Axsium’s service delivery methodologies and overall consulting infrastructure.
  • Understand the Workforce Management market and actively keep informed of industry news
  • Ensure strong relationships are managed with vendors and other consulting groups to ensure we are leading the industry in our efforts and delivery skills
  • Understand at an executive level the benefits and risks of the WFM solutions available to our clients
  • Attend forums and webinars when appropriate on WFM and vendor solutions
  • Create tools necessary to manage their overall business when necessary

People

  • Ambassador for Axsium culture – presentation, commitment, integrity
  • Oversee a team of consulting employees and become their advocate, ensuring employee concerns/suggestions are raised to HR and the Leadership team
  • Play a strong leadership role with regards to recruiting, onboarding, retaining, mentoring and employee development

Internal Culture and Administration

  • Collaborate with Account Executives and VP, Industry Services in the pursuit of new customers and the up-selling of existing customers through the development of estimates and creation of SOWs
  • Maintain quality control of sales opportunities through appropriate margin calculations and resource staffing loads
  • Manage team utilization targets, project margins, forecasting/budgeting plans and other recognized financial goals
  • Work directly with finance to ensure the portfolio of projects owned by the Director is managed through the accounts receivable guidelines
  • Manage cost, expense and margin to budget
  • Share knowledge across Axsium via use of ASK, etc.

Qualifications

  • Over 8-10 years of consulting experience, preferably in the Workforce Management Industry, Retail Industry, or similar areas
  • More than 6 years’ experience developing and executing on workforce management or HCM implementations strategies
  • Previous responsibility for managing cross functional teams (functional and technical) including performance and career management
  • Demonstrate strength in the following areas:
    • Change Management and Business Transformation
    • Managing large-scale retail or projects / programs
    • Business delivery development experience
    • Facilitating presentations to C Suite and Executives
  • Experience working with workforce management technologies such as Budgeting, labor forecasting, schedule optimization, time keeping and task management
  • In-depth experience working with major Workforce Management Software vendors (i.e. Kronos, Dayforce, Infor, Reflexis, JDA)
  • Strong and persuasive written and verbal communication skills, comfortable selling his/her ideas to client’s senior management including C-level executives through discussion and presentation
  • Extensive experience conducing ROI studies, Business Cases and Vendor Selections for WFM systems
  • Excellent analytical and problem-solving skills
  • Ability to travel based on client needs, business meetings and other ad hoc needs
  • Preferred Bachelor Degree or Extensive Work Related Experience