Dear WFM System, It’s not you, it’s me.

Dear WFM System, It’s not you, it’s me.

Well maybe it is you…It doesn’t seem to take very long for organizations to become dissatisfied with their WFM solution. On the surface, I think a lot of retailers assume that they have outgrown their solution because their business has evolved more quickly than the...
Dear WFM System, It’s not you, it’s me.

Formula For Failure

A large department store retailer was launching a major initiative to revamp its stores’ technology infrastructure and streamline operations. At the project’s kick-off meeting, the chief information officer stood up, walked over to a chalkboard and wrote:  OP + NT =...
Dear WFM System, It’s not you, it’s me.

Live from the UK: Retail Week Live Day Two

Retail Week Live wrap-up this afternoon and my week of UK retail events is rapidly coming to a close! It has been an energizing and inspiring week. Twitter was trending with #RetailWeekLive for the last couple of days, and I’m proud to say that I contributed my fair...