NRF 2011: The Top Three Workforce Management Trends

NRF 2011: The Top Three Workforce Management Trends

I spent last week in New York at National Retail Federation’s Big Show.  This was my 10th NRF, and as always, I was amazed at the size and scope of the event, how great New York can be, how crummy the Javits Center is, and how little coverage workforce management gets...
NRF 2011: The Top Three Workforce Management Trends

Retail’s Last Mile: The In-Store Customer Experience

In the telecommunications industry, there is a term called “the last mile”.  It represents the final leg between the telecommunications provider and the customer. It is typically seen as the most expensive part of delivering service because that last mile requires the...
NRF 2011: The Top Three Workforce Management Trends

Understanding Reporting and Analytics in WFM

The term “analytics” gets thrown around a bit by WFM vendors as they have solutions that are advertised an a “analytics reporting system” or something similar. Wondering what that means, exactly, and how that is different from the reporting inherent in the vendor’s...
NRF 2011: The Top Three Workforce Management Trends

DOL Releases Timesheet App for iPhones

This week, the U.S. Department of Labor announced that they have developed a free smartphone app for employees to keep track of the their hours, independently from their employer, and determine what they should be getting paid. You can read the press release at the...