Planning for the Rebound -- Part 2

January, 2010 - As retailers look ahead to a New Year and a new decade they face a new set of rules for successfully competing in the marketplace. To help provide a roadmap, here are the final five priorities retailers should focus on as they make their plans for the coming economic rebound.

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Tripping Over Your Own Feet: Effectively Managing Advanced WFM Scheduling Solutions

January 7th, 2010 - A busy soccer mom walks briskly from her van into the local grocery store on a five-minute mission to buy ham, bologna and bread for lunches the next day. With two loaves of bread in her arms, she bears down on the deli counter, only to find it is not staffed. The soccer mom waits, taps her hand on the counter, then turns and leaves the store.

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Strategy before technology, making workforce management initiatives successful

December, 2009 - Each year organisations invest in Workforce Management (WFM) solutions in an effort to reduce labor costs, increase customer service, or eliminate compliance risk. Too often, these organisations set themselves up for failure by expediting the technology selection and implementation without a clearly articulated business strategy.

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